Upright Rugby Cancellation & Refund Policy

1. Membership or Program Registration Cancellations

Participants may cancel a membership or program registration by submitting a request via email or phone.

Refund eligibility is determined by the date the cancellation request is received.

• Within 14 days of registration:
  Eligible for a full refund minus a $75 administrative service fee.

• 15–30 days after registration:
  Eligible for a 75% refund of the registration fee.

• 31–45 days after registration:
  Eligible for a 50% refund of the registration fee.

• After 45 days:
  No refunds will be issued.

2. Event, Camp, and Tour Cancellations

Due to advance commitments for facilities, travel, staffing, and event logistics, cancellation timelines for events, camps, and tours differ from standard registrations.

Refund eligibility is determined by the number of days before the event start date.

• More than 30 days before the event:
  Eligible for a full refund minus a $75 administrative fee.

• 21–30 days before the event:
  Eligible for a 75% refund.

• 14–20 days before the event:
  Eligible for a 50% refund.

• 8–13 days before the event:
  Eligible for a 25% refund.

• 7 days or fewer before the event:
  No refund will be issued, as commitments to vendors and event expenses have already been incurred.

3. Registration Transfers

If a participant is unable to attend an event, registrations may be transferred to another eligible athlete with approval from Upright Rugby up to 7 days prior to the event start date.

The replacement athlete must meet program eligibility requirements and complete all necessary registration documentation.

4. Withdrawal Due to Injury, Illness, or Schedule Changes

Participation decisions such as injury, illness, scheduling conflicts, or a change in personal circumstances do not alter the cancellation timelines outlined above.

At the sole discretion of Upright Rugby, a partial credit toward a future program may be offered in these situations; however, refunds will follow the standard cancellation schedule.

Participants are encouraged to obtain travel or event cancellation insurance where appropriate, particularly for major tours or travel-based programs.

5. Additional Terms

• All cancellation requests must be submitted by the primary registrant or credit card holder.

• Requests must include the participant’s name, program or event name, and payment confirmation or transaction number.

• Refunds will be issued only to the original method of payment.

• Credit card and payment processing fees are non-refundable.

• Certain special events, tours, or partner programs may have separate cancellation terms which will be communicated at the time of registration and will supersede this policy.

• By completing registration, participants acknowledge and agree to the cancellation timelines outlined above.

Event Cancellation & Refund Policy

1. Cancellation by Upright Rugby Canada

Upright Rugby Canada (URC) reserves the right to cancel an event due to insufficient enrollment, facility limitations, weather, safety concerns, or other circumstances beyond our control.

If URC cancels an event:

• Participants will receive either a full refund or a credit toward a future Upright Rugby program or event.

• Refunds will be issued to the original method of payment.

URC is not responsible for travel, accommodation, or other personal expenses incurred by participants.

2. Event Postponement or Rescheduling

If an event must be postponed or rescheduled:

• Registrations will automatically transfer to the new event date.

• Participants unable to attend the new date may request a refund or program credit.

URC reserves the right to adjust event schedules, venues, or programming to ensure safe and effective delivery.

3. Participant Cancellation

Participants may cancel their registration by submitting a written request via email.

Refund eligibility is based on when the cancellation request is received relative to the event start date.

Participants who do not attend an event without submitting a cancellation request are not eligible for a refund.

4. Registration Transfers

If a participant cannot attend an event, registrations may be transferred to another eligible athlete up to 7 days before the event, subject to approval by Upright Rugby.

Replacement participants must complete all required registration documentation.

5. Travel Programs and Tours

For travel programs, tours, or tournaments:

• Tournament entry fees, apparel orders, accommodation deposits, and travel bookings are non-refundable once they have been committed by Upright Rugby.

• Cancellation timelines above still apply to the remaining program balance.

Participants are encouraged to consider travel insurance or event cancellation coverage when registering for travel-based programs.

6. Additional Terms

• Cancellation requests must be submitted by the registered participant or credit card holder.

• Requests must include the participant name, event name, and payment reference.

• Refunds are issued only to the original method of payment.

• Credit card and payment processing fees are non-refundable.

• By completing registration, participants acknowledge and agree to the cancellation timelines outlined above.

Unless otherwise stated in event materials, this policy applies to all Upright Rugby Canada programs, events, clinics, and tournaments.